HOW DO I CHECK THE STATUS OF MY ORDER?

To check the status of an order, login to your account and from the "My Account" page, select the "Check Your Order Status" link. Either press "Submit" to retrieve all orders, or use the bottom section of the page to select orders by time frame.

For specific time frame requests, select the display type from the drop-down list. All the orders you have placed with us are listed. Click on the order number whose status you want to check. The order details are displayed along with the tracking numbers for the shipments made.

Once your order has shipped, you can track it by logging on to your account. Remember, we can only track your order after it has been shipped. If you would like to find out the status of an order before it has shipped, please call us at 08826849849.

HOW DO I CANCEL AN ORDER?

Please review your sales order confirmation carefully. If you notice an error, your order can be cancelled or revised within the first 30 minutes of placing the order (business days only). After the 30-minute period is over, we will begin processing your order and it can no longer be cancelled.

MY ORDER NEVER ARRIVED, WHAT DO I DO?

HOW DO I CORRECT AN ERROR ON MY ORDER?

If you've made an error on your order (an address typo, put the wrong items in your shopping cart, etc) just give us a call at 08826849849 within 30 minutes (during normal business hours) and we will correct the error for you. Make sure to call us right away since we begin processing orders as soon as they come in. If your order has already shipped we will not be able to make the correction.

CAN I HAVE MULTIPLE BILLING ADDRESSES?

You cannot have more than one billing address. But you can change your billing address by editing it.

HOW DO I EDIT MY ADDRESS?

To make changes to your address, login to your account, and from the "My Account" page, select the edit option that appears next to your billing address.

MY CREDIT CARD HAS NOT BEEN CHARGED

We do not charge your credit card until we ship your merchandise and depending on your credit card company, it could take up to 5 days for the charge to appear on your account. If your order was split in to two shipments, we only charge you for the items we are shipping now. We will charge you for the balance on your order when the second shipment is dispatched.

STANDARD SHIPPING INFORMATION

Our standard shipping carrier is Fedex Express Mail. Standard shipments typically take 2 - 7 business days to arrive. This transit time is an estimation only.

We cannot be held responsible for delays due to weather or mechanical problems which are beyond our control.

We cannot be held responsible for lost or stolen packages which have been marked as "delivered" when tracked via the delivery confirmation number.

If you have questions regarding standard mail or transit times, please call us at 08826849849.

CAN I RECIEVE MY ORDER TOMORROW?

We will always do our best to get your order to you when you need it. In most cases, if we receive your order before 12:00 PM CST and everything is in stock* we can ship the order overnight so that you receive it the following day. Some overnight orders take 1 - 2 days to process. Delivery times vary for overnight orders. Most orders are delivered the following day before 3:00pm, but they can arrive as late as 7:00pm. You will receive a tracking number via email on the evening that the order is placed so you can follow the package progress.

If items in your order are out of stock we will contact you via email. Please check your email frequently! If we cannot reach you about an out of stock order we may ship a partial order to you.

Expedited shipping is available to street addresses only. If your shipping address is a PO box and you do not select Fedex Express Mail we will contact you for a physical address.

DO YOU SHIP INTERNATIONALLY?

Yes. We ship to any locations overseas currently.

HOW DO I EDIT MY ADDRESS?

To make changes to your address, login to your account, and from the "My Account" page, select the edit option that appears next to your shipping address. If you have more than one address listed, select the radio button next to the address you'd like to change before electing the edit option.

WHAT IS THE DEFAULT SHIPPING ADDRESS?

If you have more than one shipping address, the default shipping address is where we will send your order, unless you select a different address. You can have as many shipping addresses as you like.

CAN I HAVE DIFFERENT SHIPPING ADDRESSES?

Yes. You can specify as many shipping addresses as you want.

BENEFITS OF REGISTRATION

As a registered customer you will be able to enjoy many benefits, including our quick and easy express checkout process, saving multiple shipping addresses, saving your shopping bag between visits, and checking your order status online.

CAN I PLACE ORDERS WITHOUT REGISTERING

Ordering from mustard.co.in is quick and easy! After entering your billing information, just enter a new password - and that's it. We understand how valuable your time is and our checkout process has been designed to be as simple as possible. For your security we do not save your credit card information, but we will save your address information for easy checkout on future orders.

PASSWORDS FOR NEW CUSTOMERS

If you would like to enjoy the benefits and convenience of creating an account with us, just visit the "My Account" page and follow the new customer prompts. Registration online is quick and easy, but if you would rather talk to someone live, feel free to call one of our customer service representatives at 08826849849.

PASSWORDS FOR RETURNING CUSTOMERS

If you have ordered from mustard.co.in before, first of all we want to thank you! To obtain a password for your current account without registering again on our "New and Improved" website, simply visit the "My Account" page, and select the forgotten password link from the returning customers section. We will email you a password, so you can log on to your existing account and place your order.

I FORGOT MY PASSWORD

If you've forgotten your password, go to the "My Account" page, and the returning customer login section. Click the link for forgotten password, then enter your email address. Your password will be sent to you via email shortly thereafter.

HOW DO I CHANGE MY PASSWORD?

You must be logged into your account in order to change your password. From the "My Account" page, select the change password link on the left. If you're unable to log in, please contact us at 08826849849 for further assistance.

WHAT IS YOUR PRIVACY POLICY?

Your security and privacy are always our top concern. When you place an order we will need your name, address, phone number, e-mail address, credit card number and expiration date in order to complete your order. We will never exchange, rent or sell your personal information to any third party.

We have created this email privacy policy to demonstrate our firm commitment to your privacy and the protection of your information.

If you received a mailing from us, your e-mail address is either listed with us as someone who has expressly shared this address for the purpose of receiving information in the future ("opt-in"), or you have registered or purchased or otherwise have an existing relationship with us.

We will never share, sell, or rent individual personal information with anyone without your advance permission or unless ordered by a court of law. Information submitted to us is only available to employees managing this information for purposes of contacting you or sending e-mails based on your request for information, and to contracted service providers for purposes of providing services relating to our communications with you.

How can you stop receiving e-mail from us? Each e-mail sent contains an easy, automated way for you to "unsubscribe" or stop receiving email from us. If you wish to do this, simply follow the instructions at the end of any email. If you have received unwanted, unsolicited email sent via this system or purporting to be sent via this system, please forward a copy of that e-mail with your comments to us for review.

IS IT SAFE TO PAY BY CREDIT CARD?

Absolutely, if your browser is able to process secure documents (i.e. if you have a recent version of Netscape, Internet Explorer, or Firefox) your credit card information is encrypted and kept private through our system. Many experts in credit card fraud believe that using an SSL connection is one of the safest methods to purchase a product by mail. If you're still unsure, ask your credit card company for more information.

WHAT IS YOUR RETURN/EXCHANGE POLICY?

We appreciate your business and we want you to be 100% satisfied with our merchandise. If for any reason you are unhappy with your order you can return it to us within 7 days. Any returns received after 7 days will be store credit only up to 30 days. No returns or exchanges will be accepted after 30 days.

Please save the invoice received with your package, as this is your receipt.

There is a Rs. 100 restocking fee for the first item returned and Rs. 50.00 for each additional item returned. This fee will be subtracted from your total return credit.

The following items cannot be returned / exchanged. All Sales are Final:

* CLEARANCE MERCHANDISE

Mustard works with photographers and programmers to obtain the correct color. We are not responsible for any adjustments that may differ from your monitor's resolutions.

All returned items must be in their original condition, folded neatly in their polybag with all hang tags, ribbon and labels attached. You may be charged a pressing fee if the item returned is wrinkled beyond normal packing and shipping standards in addition to the restocking fee. The returned garment(s) must be unworn - free of perfume, pet hair, smoke, make-up, etc. You may be charged a deodorizing and cleaning fee which will be subtracted from your credit along with the restocking fee. Any items returned in any condition other than their original sent condition will not be eligible for return, credit, or exchange.

In the event of an exchange, you will be responsible for the restocking fee. MCCPL will pay for the shipping of the exchanged garment via Fedex Express Mail only.

Original shipping cost is not reimbursed on returns/exchanges.

MCCPL will gladly exchange merchandise that is defective or damage in shipment.

If you were shipped the wrong garment and/or size (base on the printed invoice that was emailed to you) we will correct it and pay for the return to us and re-delivery shipment. (Restocking fees will not apply in these cases.)

MCCPL will accept merchandise to be returned for credit, provided it meets the above-mentioned guidelines. You will not be credited for shipping charges paid on the original order.

*The above said policies are for customers in India & we won't be able to provide Exchange or Returns or Refunds to our International customers/orders due to prohibitive shipping cost.

What should I do if a garment is missing (was not shipped) but it is clearly on my packing and invoice slip?

Please check your order when delivered. Do not accept damaged or open packets. Tally the contents to the packing list before signing the POD (Proof of delivery). Claims for missing garments from your invoice/packing slip must be made within 48 hours of delivery.

Claims should be made via email or phone. Claims for garments ordered but not shipped made after 48 hours will not be honored.

I cannot locate my Return/Exchange Form. How do I get another one?

How do I send something back?

What is your return address?

Mustard clothing company Pvt. Ltd.
F-456, Sector-63 Noida
U.P. (201301), India

Returns and exchanges can take approximately 2 weeks for processing. We appreciate your patience.