HOW DO I CHECK THE STATUS OF MY ORDER?
To check the status of an order, login to your account and from the "My Account" page, select the "Check Your Order Status" link. Either press "Submit" to retrieve all orders, or use the bottom section of the page to select orders by time frame.
For specific time frame requests, select the display type from the drop-down list. All the orders you have placed with us are listed. Click on the order number whose status you want to check. The order details are displayed along with the tracking numbers for the shipments made.
Once your order has shipped, you can track it by logging on to your account. Remember, we can only track your order after it has been shipped. If you would like to find out the status of an order before it has shipped, please call us at 08826849849.
STANDARD SHIPPING INFORMATION
Our standard shipping carrier is Fedex Express Mail. Standard shipments typically take 4 - 10 business days to arrive. This transit time is an estimation only.
We cannot be held responsible for delays due to weather or mechanical problems which are beyond our control.
We cannot be held responsible for lost or stolen packages which have been marked as "delivered" when tracked via the delivery confirmation number.
If you have questions regarding standard mail or transit times, please call us at 08826849849.
CAN I RECIEVE MY ORDER TOMORROW?
We will always do our best to get your order to you when you need it. In most cases, if we receive your order before 12:00 PM CST and everything is in stock* we can ship the order overnight so that you receive it the following day. Some overnight orders take 1 - 2 days to process. Delivery times vary for overnight orders. Most orders are delivered the following day before 3:00pm, but they can arrive as late as 7:00pm. You will receive a tracking number via email on the evening that the order is placed so you can follow the package progress.
If items in your order are out of stock we will contact you via email. Please check your email frequently! If we cannot reach you about an out of stock order we may ship a partial order to you.
Expedited shipping is available to street addresses only. If your shipping address is a PO box and you do not select Fedex Express Mail we will contact you for a physical address.
PASSWORDS FOR RETURNING CUSTOMERS
If you have ordered from mustard.co.in before, first of all we want to thank you! To obtain a password for your current account without registering again on our "New and Improved" website, simply visit the "My Account" page, and select the forgotten password link from the returning customers section. We will email you a password, so you can log on to your existing account and place your order.
Should you need more assistance, please call one of our friendly Customer Service Representatives at 08826849849 or email us at customerservice@emustard.com. This is a one-time step that you will need to take. And remember to change your password after we email it to you!
WHAT IS YOUR PRIVACY POLICY?
Your security and privacy are always our top concern. When you place an order we will need your name, address, phone number, e-mail address, credit card number and expiration date in order to complete your order. We will never exchange, rent or sell your personal information to any third party.
We have created this email privacy policy to demonstrate our firm commitment to your privacy and the protection of your information.
If you received a mailing from us, your e-mail address is either listed with us as someone who has expressly shared this address for the purpose of receiving information in the future ("opt-in"), or you have registered or purchased or otherwise have an existing relationship with us.
We will never share, sell, or rent individual personal information with anyone without your advance permission or unless ordered by a court of law. Information submitted to us is only available to employees managing this information for purposes of contacting you or sending e-mails based on your request for information, and to contracted service providers for purposes of providing services relating to our communications with you.
How can you stop receiving e-mail from us? Each e-mail sent contains an easy, automated way for you to "unsubscribe" or stop receiving email from us. If you wish to do this, simply follow the instructions at the end of any email. If you have received unwanted, unsolicited email sent via this system or purporting to be sent via this system, please forward a copy of that e-mail with your comments to us for review.
IS IT SAFE TO PAY BY CREDIT CARD?
Absolutely, if your browser is able to process secure documents (i.e. if you have a recent version of Netscape, Internet Explorer, or Firefox) your credit card information is encrypted and kept private through our system. Many experts in credit card fraud believe that using an SSL connection is one of the safest methods to purchase a product by mail. If you're still unsure, ask your credit card company for more information.
More Questions?
We want you to be absolutely comfortable ordering from MUSTARD. We accept orders online at www.mustard.co.in, If you have any questions please mail us customerservice@emustard.com or Click HERE for our contact information.
WHAT IS YOUR RETURN/EXCHANGE POLICY?
We appreciate your business and we want you to be 100% satisfied with our merchandise. If for any reason you are unhappy with your order you can return it to us within 7 days. Any returns received after 7 days will be store credit only up to 30 days. No returns or exchanges will be accepted after 30 days.
Please save the invoice received with your package, as this is your receipt.
There is a Rs. 100 restocking fee for the first item returned and Rs. 50.00 for each additional item returned. This fee will be subtracted from your total return credit.
The following items cannot be returned / exchanged. All Sales are Final:
* CLEARANCE MERCHANDISE
Mustard works with photographers and programmers to obtain the correct color. We are not responsible for any adjustments that may differ from your monitor's resolutions.
All returned items must be in their original condition, folded neatly in their polybag with all hang tags, ribbon and labels attached. You may be charged a pressing fee if the item returned is wrinkled beyond normal packing and shipping standards in addition to the restocking fee. The returned garment(s) must be unworn - free of perfume, pet hair, smoke, make-up, etc. You may be charged a deodorizing and cleaning fee which will be subtracted from your credit along with the restocking fee. Any items returned in any condition other than their original sent condition will not be eligible for return, credit, or exchange.
In the event of an exchange, you will be responsible for the restocking fee. MCCPL will pay for the shipping of the exchanged garment via Fedex Express Mail only.
Original shipping cost is not reimbursed on returns/exchanges.
MCCPL will gladly exchange merchandise that is defective or damage in shipment.
If you were shipped the wrong garment and/or size (base on the printed invoice that was emailed to you) we will correct it and pay for the return to us and re-delivery shipment. (Restocking fees will not apply in these cases.)
MCCPL will accept merchandise to be returned for credit, provided it meets the above-mentioned guidelines. You will not be credited for shipping charges paid on the original order.
*The above said policies are for customers in India & we won't be able to provide Exchange or Returns or Refunds to our International customers/orders due to prohibitive shipping cost.
How do I send something back?
Simply visit our customer service page to contact us, or mail us customercare@emustard.com and have the questions.
Is this going to be a return or an exchange?
What item number(s) and item(s) are you going to be sending back?
What is the reason you're sending the items back?
What is the first and last name the order is listed under?
If this is an exchange, what are the replacement item number(s), item(s) and size(s)?
What is the order number?
PROMOTIONAL CODES
Many great promotional offers are available at emustard.com. Be sure to sign up for our newsletter to receive promotional codes!
When using a promotional code, be sure to read the entire list of restrictions associated with that promotion. The promotion rules and restrictions are listed on the promotional email you received. If your order does not reflect the benefits associated with the promotion and you've read the promotional restrictions, please contact customer service at customerservice@emustard.com.
To qualify for a specific promotion, your order must be placed during the specified promotion period. We can not apply discounts or promotions to previous orders.
If your offer has a minimum purchase requirement, taxes, and shipping and handling charges do not apply toward the minimum purchase amount.
If you return items purchased using a promotional code, we will pro-rate your refund to reflect the promotional discount.
