We appreciate your business and we want you to be 100% satisfied with our merchandise. If for any reason you are unhappy with your order you can return it to us within 7 days. Any returns received after 7 days will be store credit only up to 30 days. No returns or exchanges will be accepted after 30 days.
Please save the invoice received with your package, as this is your receipt.
There is a Rs. 100 restocking fee for the first item returned and Rs. 50.00 for each additional item returned. This fee will be subtracted from your total return credit.
The following items cannot be returned / exchanged. All Sales are Final:
* CLEARANCE MERCHANDISE
Mustard works with photographers and programmers to obtain the correct color. We are not responsible for any adjustments that may differ from your monitor's resolutions.
All returned items must be in their original condition, folded neatly in their polybag with all hang tags, ribbon and labels attached. You may be charged a pressing fee if the item returned is wrinkled beyond normal packing and shipping standards in addition to the restocking fee. The returned garment(s) must be unworn - free of perfume, pet hair, smoke, make-up, etc. You may be charged a deodorizing and cleaning fee which will be subtracted from your credit along with the restocking fee. Any items returned in any condition other than their original sent condition will not be eligible for return, credit, or exchange.
In the event of an exchange, you will be responsible for the restocking fee. MCCPL will pay for the shipping of the exchanged garment via Fedex Express Mail only.
Original shipping cost is not reimbursed on returns/exchanges.
MCCPL will gladly exchange merchandise that is defective or damage in shipment.
If you were shipped the wrong garment and/or size (base on the printed invoice that was emailed to you) we will correct it and pay for the return to us and re-delivery shipment. (Restocking fees will not apply in these cases.)
MCCPL will accept merchandise to be returned for credit, provided it meets the above-mentioned guidelines. You will not be credited for shipping charges paid on the original order.
* The above said policies are for customers in India & we won't be able to provide Exchange or Returns or Refunds to our International customers/orders due to prohibitive shipping cost.
What should I do if a garment is missing (was not shipped) but it is clearly on my packing and invoice slip?
Please check your order when delivered. Do not accept damaged or open packets. Tally the contents to the packing list before signing the POD (Proof of delivery). Claims for missing garments from your invoice/packing slip must be made within 48 hours of delivery.
Claims should be made via email or phone. Claims for garments ordered but not shipped made after 48 hours will not be honored.
I cannot locate my Return/Exchange Form. How do I get another one?
Simple Click here to print a Return/Exchange form or Call customer service and we will email you a form.
How do I send something back?
Simply visit our customer service page to contact us, or mail us customercare@emustard.com and have the questions.
Is this going to be a return or an exchange?
What item number(s) and item(s) are you going to be sending back?
What is the reason you're sending the items back?
What is the first and last name the order is listed under?
If this is an exchange, what are the replacement item number(s), item(s) and size(s)?
What is the order number?
What is your return address?
Mustard clothing company Pvt. Ltd.
F-456, Sector-63 Noida
U.P. (201301), India
Returns and exchanges can take approximately 2 weeks for processing. We appreciate your patience.
PROMOTIONAL CODES
Many great promotional offers are available at emustard.com. Be sure to sign up for our newsletter to receive promotional codes!
When using a promotional code, be sure to read the entire list of restrictions associated with that promotion. The promotion rules and restrictions are listed on the promotional email you received. If your order does not reflect the benefits associated with the promotion and you've read the promotional restrictions, please contact customer service at customerservice@emustard.com.
To qualify for a specific promotion, your order must be placed during the specified promotion period. We can not apply discounts or promotions to previous orders.
If your offer has a minimum purchase requirement, taxes, and shipping and handling charges do not apply toward the minimum purchase amount.
If you return items purchased using a promotional code, we will pro-rate your refund to reflect the promotional discount.
2000/- or more, everyday. *
